need to know ♡
FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering, pickup, storage and more
Baking days
thu · fri · Sat · Sun
NEX Pickup
6:00 pm
Other pickup
Serangoon Gardens
order ahead
At least 24 hrs
When do you bake?
We bake fresh from Thursday to Sunday each week.
For special orders of S$120 and above, baking may be arranged on other days upon request, subject to availability.
How far in advance should I order?
Please place your order at least 24 hours in advance of your selected pickup day. As we bake in limited quantities, we recommend ordering early to secure your preferred flavours.
Where and when can I collect my order?
Pickup is available at NEX, Serangoon at 6:00 pm, or in the Serangoon Gardens area between 1:00–9:00 pm, from Thursday to Sunday. Exact pickup instructions will be provided once your order is confirmed.
Do you offer delivery?
Yes. We deliver to most locations across Singapore.
Delivery fee: S$12
Minimum order for delivery: S$50
Complimentary delivery: Orders of S$120 and above
Deliveries to Sentosa and selected Tuas locations are subject to an additional S$10 surcharge.
We are unable to deliver to Jurong Island, Changi Airport restricted and cargo areas, military camps, airbases, shipyards, offshore islands and other restricted-access locations.
Free pickup from NEX or Serangoon Gardens is also available.
What is your cancellation, refund and return policy?
As our cookies are freshly made to order and are perishable food products, we are unable to accept returns or exchanges for change of mind.
Order changes or cancellations must be requested at least 24 hours before the selected pickup or delivery time. Once preparation has begun, the order cannot be cancelled or refunded.
If you receive an incorrect or damaged order, please contact us through WhatsApp within 24 hours of receiving it. Include your order number and clear photographs so that we can review the issue. If the issue is confirmed, we will offer a replacement or refund for the affected item.
Approved refunds will be returned via PayNow within five business days.
How long do the cookies keep?
Dubai Chewy Cookies
Best enjoyed within 2 days when stored at room temperature in an airtight container.
NY-Style Sourdough Cookies
Best enjoyed within 4 days when stored at room temperature in an airtight container.
For that soft, chewy texture, microwave for about 10 seconds before serving.
How should I store my cookies?
Keep your cookies in an airtight container away from direct sunlight and heat. For the best experience, follow the recommended shelf life for each cookie type.
Can I reheat the cookies?
Yes. For the best texture, microwave the NY-Style Sourdough Cookie for about 10 seconds before serving. Take care not to overheat it.
Can I choose a less-sweet option?
Yes. Dubai Chewy Cookies are available in our Less Sweet version for those who prefer a more balanced sweetness.
Do your products contain allergens?
Our products may contain wheat, dairy, eggs, nuts and other common allergens, depending on the flavour. Please contact us before ordering if you have any food allergies or dietary concerns.